How does the customer rating and review system work?

Garage FAQ's

The AA Garage Guide provides our active garages with customer reviews following a booking. Our aim is to provide you with a traceable, valuable review from each and every booking. Our customers are motivated to leave a review for you because following submission of their review, our system adds the work completed to their AA Aytomyze account – which helps them keep track of their vehicle’s service history in one online place.

How this works:
Our review system removes the risk of receiving false reviews by ensuring that only our motorists who have actually booked in and visited your garage can then leave a review. They are obliged to review your garage in order to receive the digital verification of work to their AA Automyze account. It works like this:

  • Once you have completed the work to the vehicle, you will confirm the work via your AA Garage Guide dashboard
  • We hold onto this entry until the customer has rated and reviewed their experience at your garage
  • Once they have left their review, we credit the work completed into their AA Automyze account

You can respond to reviews – which gives you the opportunity to thank customers for their kind words, or address and resolve any issues that may crop up.

More and more customers are relying on peer-to-peer recommendations to help them make a decision on booking services or buying products online. We allow you to build and manage your reputation – which in today’s digital world is essential for maintaining and growing your business.

Click here to apply to list your business on the AA Garage Guide.