We understand that sometimes things don’t go according to plan and you may want to discuss it with us. We are committed to making sure that any concerns are addressed efficiently.
Other teams that may be able to assist you:
For complaints about a garage not on the Garage Guide, or bookings not made on the Garage Guide platform please direct your complaint to the Motor Ombudsman – the governing body for complaints about garages: https://www.themotorombudsman.org/consumers/make-a-complaint
Car purchases from AA dealers
Submit your complaint to: https://www.vcars.co.uk/site/complaints.php
Membership or post breakdown queries
Please contact the main customer service line: on 0344 209 0754.
Alternatively, you can email: email@example.com