If you do leave a negative review of the garage, the work they undertook would still be stamped into your digital service history – the garage actually verifies the work they have done before we pass on your review, so can’t refuse to do so just because you don’t leave a glowing review.
We created this unique process to ensure the digitally verified record of work is added to your account; while simultaneously ensuring the garage receives a real customer review in return.
We do give the garage the opportunity to respond to your review. So if there are any issues and your review is not a favourable one, it’s only fair to give them the opportunity to address your concerns to try and resolve the issue. After all, their aim is to deliver you a great service and customer experience, so if on the odd occasion they fall short, they will really want to make sure they can deal with the issue and turn your negative view into a mutually positive result.