How to find and choose a good garage

Featured

Our members and UK motorists have told us that finding a great local garage can be a challenge, which is why we have launched the AA Garage Guide to help you find and book at great garages in your area.

If you’re looking for a great local garage, start by using our Service, MOT and Repair booking page. Each one of our garages have been assessed, so you can be confident they have operating standards and conduct their businesses professionally.

To guide you to select the garage that is right for you, review our top 5 tips:

  1. Check if the garage is part of any reputable industry schemes. We champion The Institute of the Motor Industry (IMI) who accredit professionally trained technicians; and the Trading Standards approved code Motor Codes which garages join and agree to operate to their set code of conduct and operational standards.
  2. Be happy with the explanation of what work is required: its always helpful if the staff and technicians have good customer service and help diagnose and explain the problem to you clearly. If they can’t give a fixed price for a particular piece of work, make sure they explain the issue and give a detailed breakdown of the repair costs for both parts and labour.
  3. If your vehicle is under warranty and you take the car to an independent garage, check whether original manufacturer parts are used and that the garage can guarantee your warranty is protected. If you car is not under warranty, you may still want to know the quality of the parts used.
  4. See if there are any garage reviews or recommendations from previous customers to give you peace of mind if you haven’t used the garage before.
  5. For many people, their car, van or motorbike is essential to their everyday life. If you rely on your car to get you to and from work, or the school run, make sure you ask the garage how long the work will take. If they can’t give you a definitive answer ask if they can provide a courtesy car while your vehicle is being repaired.